Turn your visitors into happy customers.
With the live support system created to instantly assist users who enter your website, you can assist your customers with the 24/7 support system via your computer and smartphone. In addition, when users visit your website, you can instantly alert you and request follow-up from the operators.
As Novasta, we can assist you in providing love support as well as providing operators. You can set up a hassle-free customer service system that can responds to your customers with affordable prices and payment plans.
For example of live support, you can visit the Novasta live support section.
Follow on android and IOS phones
The live support system we offer at Novasta has an apple iPhone application, an android smartphone application and a panel application that allows tracking via desktop computer. You can answer your customers quickly both on mobile phones and computers.
Set up a call center
If you wish to, you can have your customers called as a result of entering the phone via the live support system. With call-backs, you provide your customers with both written and voice support. Transferring and distributing calls to operators, multi-channel phone calls that will not be busy allows you to provide a more professional live support service.
Add unlimited operators
There is no operator limit and domain limit in the live support system. You can connect and use as many operators as you want. Users who leave their phone numbers through the live support system can send SMS and when all operators are offline, they have the option to fill out a form and send it to the operator for further communication.
Why Live Support?
Customer Satisfaction Increase
Live support will be the fastest way to convert the web traffic you have into customers purchasing products or services. Customers will have a lot of questions before they buy the product or service you offer. Answering these questions quickly is essential for your conversion rates. You will be able to help your customers on every platform via e-mail and mobile application.
Automatic Triggers
You can show your customers that you have a live support system on your site, while your customer is browsing your site. You can use the live support system more actively by setting up triggers such as ‘’show a message if the user waits more than 10 seconds in the product details’’.
Assigning operators by countries
If you have a website in a different language, you can localise the live support system according to these countries. If your website is in German, the German live support system welcomes the customers and the German speaking operator can quickly contact your customer.
Detailed and instant reporting
The live support system records all of your pages thanks to java script entry. You can provide detailed information about the people visiting the page from where they visited your site according to their IP address, their movements within the page and save these reports for later use.
Frequently Asked Questions
Can I track from an Android phone?
You can follow the live chat system by downloading the application on Android and IOS systems, or have it followed by the operators. You can also edit advanced options such as getting alerts on every visitor entry.
Can I track it from my iPhone?
You can follow the live chat system by downloading the application on Android and IOS systems, or have it followed by the operators. You can also edit advanced options such as getting alerts on every visitor entry.
Can I track from my windows mobile phone?
The application is not currently available on windows mobile systems.
Can I see the missed conversations later?
All conversations are recorded in the penal database. You can access your conversation history via the panel.
Can I manage multiple websites at the same time?
Yes, you can manage multiple websites with as single operator.
Is there an option to fill out an automatic message or form?
In the live support system, there are options to auto-fill or fill out the form before starting the chat.